Tech Support Videos and Tutorials
If you think you should be able to see a 5GHz network but it does not show in your wifi network list most times it is because your computer is not capable of 5GHz.
Getting a new machine does not guarantee it is capable of 5GHz.
You MUST have a device that is broadcasting a 5GHZ signal such a an ac 5GHz router.
Please select your operating system below
Windows
Step 1: Press the Windows key + R on your Keyboard
Step 2: Type cmd or powershell and click OK
Step 3: Type "netsh wlan show drivers" in the command prompt and press Enter
Step 4: Look for the Radio types supported (you may need to scroll up along the right
NOTE: If the radio type shows 802.11a or 802.11ac then the network adapter supports 5Ghz band (I have seen n support it but very very rare.. so when trying to connect to and ac router (5ghz) assume ac)
MAC
Step 1: Click on the Apple icon then About This Mac
Step 2: Click on System Report
Step 3: Click on Wi-Fi under Network and look for Supported PHY Modes
NOTE: If the Supported PHY Modes shows 802.11a or 802.11ac then the network adapter supports 5GHz band
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